1. Introduction
Alpha Efficiency LLC ("we," "us," "our," or "Company") operates the Alpha Delivered brand and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through SMS/text messaging communications.
Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services. By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
Personal and Contact Information
We collect information you voluntarily provide, including your name, email address, phone number, mailing address, and account credentials when you create an account, make a purchase, or contact us for support.
Communication Preferences
We collect information about your preferences regarding the types of communications you wish to receive from us, including SMS opt-ins, marketing preferences, and communication frequency choices.
Transactional Information
When you engage with our services, we collect information related to your transactions, including order details, delivery information, payment information (processed securely by third-party payment processors), and service usage history.
Technical and Browsing Data
We automatically collect certain technical information when you visit our website, including your IP address, device type, operating system, browser type, pages visited, and the time and duration of your visits. This information is collected through cookies and similar tracking technologies.
SMS and Message Data
We collect your mobile phone number and records of SMS messages we send to you and any replies you send to us, including the content and timestamps of those messages.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver SMS messages and other communications you have requested or consented to receive
- To process transactions, orders, and payments
- To send transactional messages including account notifications, order updates, delivery confirmations, and payment reminders
- To provide customer support and respond to your inquiries
- To send promotional offers, marketing updates, and newsletters (only to those who have opted in)
- To conduct authentication and security verification, including two-factor authentication
- To send appointment reminders and event notifications
- To send onboarding and welcome messages
- To conduct surveys, polls, and gather feedback
- To improve our services and user experience
- To comply with legal obligations and enforce our terms
- To prevent fraud and protect the security of our services
4. SMS/Text Messaging
Types of SMS Communications
By providing your mobile phone number, you consent to receive the following types of SMS messages from Alpha Efficiency LLC:
- Transactional Messages: Account notifications, order and delivery updates, two-factor authentication codes, password resets, payment reminders, and appointment reminders
- Marketing Messages: Promotional offers, marketing updates, event reminders, newsletter and drip content, and customer care and support communications
- Informational Messages: Surveys, polls, and onboarding/welcome messages
Message Frequency
Message frequency may vary and will not exceed 4 messages per month.
Message and Data Rates
Message and data rates may apply.
Opt-Out Instructions
You can cancel the SMS service at any time by texting STOP. After you send 'STOP', we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Customer Support
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at hello@alphaefficiency.com.
Data Sharing and SMS Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers
We share your information with third-party service providers who process information on our behalf to support our business operations. These processors include:
- CRM and Communications Provider: Processes your information to deliver SMS messages, voice calls, emails, and manage customer communications on our behalf
- Payment Processor (Stripe): Processes payment information securely when you make purchases
These service providers are contractually obligated to use your information only for the purposes necessary to support our services and are required to maintain the confidentiality and security of your information.
Legal Compliance and Protection
We may disclose your information if required by law, court order, government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to prevent fraud or illegal activity.
No Marketing Data Sharing
Your SMS opt-in data and consent information will not be shared with any third parties for marketing or promotional purposes.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyze how you interact with our services. Cookies are small data files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for website functionality, security, and account authentication
- Performance Cookies: Used to analyze website performance and user behavior
- Preference Cookies: Remember your preferences and settings
Managing Cookies
You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use certain features of our website.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact Alpha Efficiency LLC at hello@alphaefficiency.com. For questions about our SMS messaging program specifically, you may also reply HELP to any message you receive from us.
Related: Terms & Conditions